Serco wins Dubai Airports contract extension

18 June 2025

UK-based Serco has secured a AED495m ($135m) contract extension with Dubai Airports Company that will run until December 2030.

Under the terms of the agreement, Serco will continue to deliver guest experience services across all aspects of the passenger journey at both Dubai International airport (DXB) and Dubai World Central – Al-Maktoum International (DWC). The services include the deployment of guest experience ambassadors, passenger processing teams, traffic marshals, buggy drivers, chauffeurs and lounge hosts for VIP services.

Currently, more than 1,500 Serco employees are stationed at the airports, facilitating the movement of over 93 million passengers annually. 

The five-year extension builds on a six-year partnership, with an initial five-year term and a subsequent one-year extension.

In 2020, MEED reported that Serco had won the contract to deliver hospitality and passenger processing services at DXB and DWC.

That contract required 1,000 employees to be on the ground to deliver the contract over the following five years, Serco said in a statement at the time.

In 2016, MEED reported that Dubai Airports Company had awarded Serco Middle East a six-year facilities management contract for Terminal 1 and Terminal 2 at DXB, as well as for other cargo and ancillary buildings.

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Colin Foreman
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